Privacy Policy

OSRAM’s Commitment to Data Privacy Protection

Protecting the security and privacy of your personal data is important to OSRAM; therefore, we conduct our business in compliance with applicable German laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data OSRAM may collect, how OSRAM uses and safeguards those data and with whom we may share it.

Data Collected

When you access our Web Site , we may automatically (i.e., without any registration) collect data not directly relating to you (e.g. type of internet browser and operating system used, domain name of the Web Site from which you came, number of visits, average time spent on the site, pages viewed and potentially your IP address).

Purpose of Use

When you do provide us with personal data, we usually use them to respond to your inquiry and to provide you access to specific information or services. We do this also to support our customer relationship with you:

  • we may store and process personal data and share it with our worldwide affiliates to better understand your business needs and how we can improve our products and services; or
  • we (or a third party on our behalf) may use personal data to contact you about a luminent offer in support of your business needs or to conduct online surveys to understand better our customers’ needs.

Purpose Limitation

OSRAM will collect, use or disclose personal data collected only for the purposes disclosed to you, unless the disclosure:

  • is a use of the personal data for any additional purpose that is directly related to the original purpose for which the personal data were collected,
  • is required by law or the competent governmental or judicial authorities,
  • is necessary to establish or preserve a legal claim or defense,
  • is necessary to prevent fraud or other illegal activities, such as willful attacks on OSRAM´s information technology systems.

Communications or Utilization Data

Through your use of telecommunications services to access our Web Site, your communication data (e.g. IP address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to personal data. To the extent that there is a compelling necessity, the collection, processing and use of your communication or usage data will   be done  in accordance with the applicable data privacy protection legal framework.

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Use of Hotjar

This web site uses Hotjar, a web analysis service of Hotjar Limited headquartered on the Island of Malta (Hotjar). Hotjahr analyzes the online behavior and voice of website users. Hotjar inserts a tracking code which is transmitted to its servers based in Ireland. This tracking code contacts Hotjar’s servers and provides a script to your computer or device accessing our Web Site.  The script will capture specific data related to your interaction with that webpage.

You may opt-out from having Hotjahr collect your information when visiting our Web Site at any time by accessing Hotjar’s opt-out page ( and by clicking “Disable Hotjar”.

Hotjar uses so-called cookies, text files which are stored on your computer and which enable Hotjar to conduct an analysis of the use the Web Site.

If you do not wish to have Hotjar cookies placed on your computer, please set your browser preferences to reject cookies before accessing our Web Site. Please note that by doing so, some features of our Web Site may become unavailable. To find out more about cookies, including how to manage and delete them, visit:

Use of Google Analytics

This Web Site uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called cookies, text files which are stored on your computer and which enable us to conduct an analysis of the use of our Web Site. The information generated by the cookies about your use of the Web Site will normally be transmitted to a server in the US, where it is stored.

In the case of activating an IP anonymizer for this Web Site, your IP address will however be abbreviated by Google within the member states of the European Union or within other member states to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be transmitted to a server in the US, where it is abbreviated. On behalf of the website operator, Google will use this information to evaluate your use of the Web Site, to compile reports on website activities and to provide further services connected to the Web Site use and the internet use for the benefit of the Web Site operator.

The IP address transmitted by your browser in the context of Google Analytics will not be linked to other data retrieved by Google. You may prevent the storage of cookies by making the appropriate settings in your browser. However, we should point out that in that case you might not be able to use the full functionality of this website. You may permanently refuse Google to collect data generated by cookies regarding the use of the Web Site (including your IP address) and to process them by downloading and installing the browser plugin available under the following link:

As an alternative to the browser plugin or for browsers regarding mobile devices, please click on the following link in order to set an opt-out cookie, which disables Google Analytics to collect data on this Web Site in the future (this opt-out cookie only functions for this browser and this domain. If you delete your cookies on this browser, you have to click again on this link:

Deactivate Google Analytics

It is noted that this website uses Google Analytics with the extension “anonymizetp()”. IP addresses can therefore be processed only in abbreviated form in order to prevent personal references.

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Among other things this Web Site uses so-called “cookies” serving to make our internet presence more user-friendly, effective and secure – for instance to accelerate navigation on our platform. Furthermore, cookies allow us to measure the frequency of website visits as well as general navigation. Cookies are small text files stored on your computer system. Please note that some of these cookies are transferred from our server to your computer system, mostly so-called “session cookies”. “Session cookies” are characterized by being automatically deleted from your hard drive upon the end of the browser session. Other cookies remain on your computer system and allow us to recognize your computer system during your next visit (so-called permanent cookies). You may certainly decline these cookies at any time provided your browser permits this. Please note that once your browser is set to decline cookies (from our Web Site) certain features of this Web site may not be available or restricted.


OSRAM will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of “child” or “children” should take into account applicable laws as well as national and regional cultural customs.


To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, OSRAM uses technical and organizational security measures. While OSRAM will take all reasonable efforts to assure links within our content pages are pointing to current, correct and legal sites only, as OSRAM is neither responsible for nor can it affect the privacy practices or the content of other web sites, we cannot guarantee that all linked sites comply with these standards. We are  not responsible for any link posted within our community.

Information on Customer Rights and Contacts

You are entitled to obtain information on your saved data free of charge and on how to correct, block or delete this data where applicable. Please contact us with any further inquiries about the collection, processing or use of your personal data. The same shall apply for obtaining information, your requests to block, delete or correct your personal data as well as for withdrawals of granted consents. You can find our contact address in our legal notice.